BPO & Service Desk

Keeping your business running smoothly and addressing issues quickly is critical, and we understand that staffing a scalable 24/7 service desk can be an enormous drain on your time, resources and budget. Our team of dedicated consultants uses a data-driven approach to design the optimal service desk solution for your needs. We leverage best practices to help you scale coverage quickly and cost-effectively and accelerate the resolution of issues.

Our BPO & Service Desk Offerings

Content Management

Collection, delivery, retrieval, governance and overall management of information in any format.

Quality Reviews & Contract Management

Managing contract risk is an important part of the contract management process. In order to promote operational efficiency, capitalize on opportunities, maximize growth, and mitigate risks associated with contracts, companies must implement and maintain an organized contract management process.

Tech T1/T2 Support Desk

Filters Help Desk escalations and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.

KB/FAQ/Online Help Management

Real time monitoring & escalations: Automated monitoring of your ecosystem (internal and external) with calls to action and real time root cause analysis.

Real Time Monitoring & Escalations

Automated monitoring of your ecosystem (internal and external) with calls to action and real time root cause analysis.

ITIL Operations Management

Certified ITIL experts - Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement

Crisis & Communication Management

Designed to combat crises and to lessen the actual damages inflicted. Crisis management should not merely be reactionary; it should also consist of preventative measures and preparation in anticipation of potential crises.

Business Continuity Management

Identifying an organization's risk of exposure to internal and external threats. Activating levers and action plans to keep your business running in the face of any issue.

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The difference is in ATOM

With our decades of experience and expertise in the BPO & Service Desk industry, Beyondsoft has developed a tool called ATOM that uses Analytics, Artificial Intelligence, and Machine Learning.  By utilizing ATOM and combining disparate yet related data sets and putting them into our data model, ATOM allows our customers to automate calls to action along with many tier 1 & 2 service desk functions. This reduces error rates and allows our people to provide higher valued support. It also works to mitigate customer impact by drastically lowering outage notification times, provide true end to end reporting, root cause analysis, and complete ecosystem monitoring.

The value we bring

Attract, develop & retain talent
Continuous improvement (Kaizen Method) & operational change management
Project management
Onshore/offshore & mix-shore delivery
Performance management & reporting
24 X 7 global delivery

Here's what our customers are saying